Returns and exchanges

Return & Exchange Policy

We want every piece to fit you perfectly and bring you joy. Since our specialization is custom tailoring of leather and fur garments, please read the return and exchange terms carefully.

1. Custom-made items (made-to-order)

Please note: Under Part 5, Article 13 of the Law of Ukraine “On Consumer Rights Protection”, goods made to the consumer’s individual order (based on personal measurements, sketches, the choice of exclusive materials, or personalization) are not eligible for return or exchange, provided they are of proper quality.

This is because such items have individually defined characteristics and cannot be sold to other persons.

2. Standard catalog items (ready-made products in stock)

If you purchased a ready-made item from our standard size range (not custom-made), you may request an exchange or return within 14 days.

Conditions for returning a ready-made item of proper quality:

1. A proof of purchase (receipt/invoice);
2. Original packaging with tags and seals intact;
3. The item has not been used (no signs of wear, no creases on the leather, no foreign odors);
4. No more than 14 days have passed since the purchase date.

3. Return procedure for items of proper quality (ready-made products)

1. Inform our manager about your intention to return the item;
2. Provide your bank card details for the refund;
3. Send the item via the agreed carrier;
4. After we receive and inspect the item, we issue a refund within 3 business days;
5. All shipping costs and carrier fees are paid by the customer.

4. Procedure for resolving issues with an item of improper quality (defect / error)

This section applies to both ready-made products and custom orders. If you discover a manufacturing defect or a mismatch with your order (e.g., a sizing error on our side):

1. Contact us immediately after discovering the issue (please send photos of the defect);
2. We will fix the issue free of charge (repair/adjustment) or replace the item;
3. If fixing the issue is not possible, we will issue a refund;
4. In the case of a manufacturing defect, we cover all shipping costs.

Returns and exchanges are processed via Nova Poshta. Refunds are issued to a bank card within 3 days after we receive the item.